afterglide
afterglide
Disjointed rantings from the cul-de-sacs of suburban Minneapolis, Minnesota

Thursday, August 04, 2005
Jeremy "King Skidz" Gibbens

Stuttering man muffins!

I really have no clue what "stuttering man muffins" means. Perhaps an exclamation by a gay superhero? "Stuttering man muffins, Tito! The killer left a dollup of Astroglide on the victim's chest!"

My damned computer is driving me nuts. I just put a new one together (I'm a computer geek, remember?) back in March. I admit it--the old one was fine, but I wanted to be able to play Doom 3 and Grand Theft Auto San Andreas (which wasn't out for the PC at the time, but I knew it was coming soon). Anyway, the fan on my fancy high-end graphics card is intermittently whining away. Wheeeeeeiiiirrrrrrrrr-r---wweee----we-w----------------- ----weeeeeeeeeeeeeeee eeeeeee eeeeeeeeeeeee wuh wuh wuh wuh (2 minutes of dead silence) WEEEEEEEEEEEEEEEEEHEEEEHEHERRRRRWEE e eEEE eEE....
Ok, you get the idea!! Needless to say, the fan needs to be replaced. I emailed the company's tech support, and they have been less than responsive.

Now on the other side of the customer service coin, my fancy new stride-correcting Saucony running shoes I bought just a little over a month ago developed a very annoying problem. A hole has worn to the side in the cloth down to the rubber on the insert inside the right shoe. WTF? I've maybe run 100 miles in these shoes, and the inside is falling apart like that already? Didn't take but one run with that hole to get a nice blister on my foot. So the shoes are now useless. I called up Saucony this morning. First off, I was connected to a live person within 60 seconds of dialing. Granted, the guy didn't have the most sparkling personality, but he listened to the problem and offered the exact solution I was looking for. They are mailing me new inserts. Fabulous. But I won't applaud too loudly until they get here, and I confirm they're the right ones for my shoes. Regardless, kudos to Saucony on their customer service.

So poop on bad customer service, noisy computer fans, and your mother.

Update from Jeremy Tuesday, August 09, 2005 at 1:25 AM: So update on the Saucony thing. Those dipsticks not only sent me inserts for the wrong shoe, they sent me two left inserts!!! The problem was with the right shoe, so not only did they send the wrong side, they sent two of them. Useless. I'm calling their silly behinds tomorry.

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